By the term PBX we refer to a switchboard that operates in a slightly more sophisticated way. This system is widely used in call centers around the world, being an almost obligatory solution for having a customer service department .
This switchboard can be virtual or local. A the former being the ones that are evolving and gaining ground in recent years. Today we will tell you the differences between a local PBX and a virtual PBX .
Local PBX vs Virtual PBX, which is better?
A few years ago, each of the systems had several clear advantages and disadvantages. With the passage of time and the advancement of technology, the virtual PBX has been solving many of the most common problems or failures. A consolidating itself as the favorite of the duo.
Let’s gather some key points so you can understand the difference between both systems:
Hardware
The local PBX is directly
A linked to the telephone hardware . It is a system that is physically develop in an office and that has a large number of telephones. A cables and devices to be able to perform its function.
The virtual PBX, on the other hand. A requires almost no local infrastructure . Everything is done on external servers that are accessed via the Internet.
Expansion
In the local system, every time you want to expand the call telemarketing sms phone number lead center, it is necessary to buy new hardware and configure the switchboard for it.
With the virtual PBX you can add new lines in a matter of minutes , without purchasing extra hardware and at a minimal cost.
Installation costs
The outlay for starting a call center with a local តើការទាញយក Ad Block ប៉ះពាល់ដល់ទីផ្សារអនឡាញយ៉ាងដូចម្តេច? ការវិភាគពេញលេញនៅក្នុង Marketing Insights PBX is quite high due to the hardware.
With a virtual PBX. The initial costs are low and there is no need to invest in a long-term system: it can be scal as you go.
Maintenance costs
Physical switchboards require exhaustive maintenance betting email list by a company or specialized technicians.
