Chances are, your call center makes inbound and outbound contacts on a daily basis. In certain cases of low call volume, it is possible to manage it without help, but everything becomes more complicated when the volume increases. Today we will talk about Call Blending , explain what it is, what it does in a call center and why you should have this system.
What is Call Blending?
More and more users value customer service as a fundamental pillar of the companies they trust. This makes your call center an indispensable tool that must function efficiently and without problems.
Call Blending aims to improve
The daily productivity of the call center , improve the efficiency of agents and manage calls in a more orderly manner. Through software, it is able to manage incoming and outgoing calls so that agents can switch between inbound and outbound mode .
A Call Blending software can remind an agent to call a customer when buy telemarketing lead their incoming call list is empty, thereby reducing downtime and achieving a higher number of daily contacts .
This system seeks to balance incoming and outgoing calls within a call center . There are dozens of tools to implement a correct Call Blending system. In general, most call center software already takes this aspect into account and includes it among its functions.
In short, Call Blending is
A system that allows agents to divert their work to outgoing calls ស្វែងយល់ពីរបៀបគណនា ROI នៃយុទ្ធសាស្រ្តទីផ្សាររបស់អ្នក។ when the volume of incoming calls decreases . In this way, the call center can carry out customer service campaigns and at the same time launch outgoing call campaigns.
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