Customer satisfaction indicators
- Number of customer complaints: Any negative feedback should allow for corrective action if necessary. The number of negative reviews provides insight into the quality of the service or product.
Indicators that measure the effectiveness of a team
It is also relevant to measure the effectiveness of the teams’ work on a project, in particular:
- Resource capacity, which estimates i think that our attention will be fine whether the number of employees invested in the project is sufficient to complete it.
- The deliverable success rate which indicates the proportion of deliverables completed in accordance with the specifications and delivered on time.
- This allows the project manager to identify any unrest within the team and improve working conditions.
The 4 P framework for structuring your project management KPIs
The 4P method comes from the field comparison between business models of marketing. Originally, it refers to the terms Progress, Performance, Process, and Promotion. Applied to project management, the 4P method refers to other terms:
- People ;
- Process ;
- Plan ;
- Power.
Track, analyze and visualize KPIs: tools and dashboards
There are many tools for tracking KPIs . Ideally, you should have a dashboard that centralizes data and allows you to visualize and analyze it. It’s possible to generate dashboards using project management tools. These often offer customizable templates, but you can also start from scratch.