The success of your online business sometimes depends on the reliability of your logistics provider. In this post, we will share with you the list of the most sought after Malaysian logistics partners according to our research. But first, here are some key factors to consider when deciding on a Malaysian logistics provider:
Delays during delivery are sometimes unavoidable. So, to keep customers happy, your logistics provider needs to have smooth lines of communication and effective problem solving. The CS of a logistics provider should be one that prioritizes responsiveness to customers. Otherwise, this will result in increased cancellation rates as well as negative customer reviews which will influence how future consumers will view your brand in the future.
Get to know the common feedback sellers and
If the customer hasn’t receive database his parcel because the item was lost by the courier, this incident will still impact your business in terms of brand reputation.
There also instances when a customer returns a product and due to some unfores circumstances, your product is lost or damage when it arrives at your warehouse.
Kuehne + Nagel Malaysia has a wide global network that can support your package delivery from Malaysia to all over the world. It is part of the Kuehne + Nagel Group which owns
125 years of freight forwarding experience and considered one of the global leaders in supply chain management.
Real Time Tracking Feature
Online shoppers prefer to be update about the status of their orders while they are in shipping as it helps them anticipate if they need to assign someone to receive their items.
Despite the rise of eCommerce, there are stable logistics companies that do not have real-time tracking capabilities built BWB Directory into their logistics systems. Therefore, it is important to identify the logistics company that best suits online sales.
Malaysia Logistics Provider For eCommerce Brands & Sellers
We have compiled a list of Malaysia Logistics providers along with a set of criteria to help determine if it meets your online business needs.