Unwanted monotony can be avoided by using ideas and strategies tested by Completo and our Clients:
Implementation of How can you diversify communication interactive elements .
- It helps to increase user engagement hr directors email lists and reduces their churn at different stages of communication.Can be implemented through :
- choice cards : if the chatbot needs to know what product the client is interested in or what question he wants to ask, offer several options by placing them on cards. Visual clarity will help the caller find the right option faster, and the chatbot will provide the correct answer faster. As a result, everyone is satisfied the most important part: the form with the interaction;
- visual cues . Video instructions or animations are the best solution for complex products. For example, a bot can offer a short video on setting up equipment or step-by-step instructions in a slide show format;
- quick access buttons . Don’t force the user to enter long queries manually: buttons with already written options will speed up the interaction process and reduce the likelihood of errors, disappointment, and loss of the client.Example : A wholesale company selling chemical reagents can use visual elements to simplify product selection. First, customers will select a reagent type from those presented whatsapp data in icons, and then the bot will provide them with a list of specific products from that category.
Personalization of communication
This goal is achieved through the use of :
friendly but professional wording . Although business rhetoric is important in B2B communications, this does not mean that your chatbot should sound like a typical bureaucratic clerk: write scripts and customize phrases so that they are friendly, lively, understandable, still look professional, but not cliched;
stickers and emoticons . Of course, if such informality is acceptable when communicating with your audience. Stickers and emoticons help create a warmer and even cozier atmosphere. However, it is important to consider brand standards and the appropriateness of such communication. And also remember that everything is good in moderation;
Personalized greetings and messages .
If the bot knows the customer’s name or company, why not use it? The greeting “Hello, *name*! Nice to see you again!” sounds much nicer than the neutral “Hello, how can I help you?
Using scripts for complex queries .